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Terms & Conditions

General Terms and Conditions
Please read these terms of sale carefully before placing your order and retain a copy of these terms and your order for future reference. These terms and conditions apply to all wines, spirits or other goods or services supplied by Hermitage Wines to you.

How to order
You may order wines, spirits or other goods or order tickets to wine tasting, dinner services, our wine school services or other services by the various methods mentioned below (unless stated otherwise). You will have a right to cancel such order, please see the paragraph headed “return of goods / cancellation” below for details.

You may order by;
• Telephone: +65 6438 1120
• Via our website at www.hermitagewine.com
• By e-mail to hermitage@hermitagewine.com

Our contract with you
Your order is an offer to buy from us. There will be no contract of any kind between you and us unless and until we accept your order and in the case of wines and goods to be delivered to you, when we actually despatch the goods to you. At any point up until then, we may decline to supply the goods or services to you without giving any reason. At the moment we accept your order or in the case of delivery of goods, when the goods are despatched, a contract will be made between you and us.

On acceptance of your order (application) for a place at any of our ticketed events we will despatch tickets which you are requested to bring with you. Customers are requested not to pets.

Description & Prices
The description and prices payable for the items or services that you order are clearly set out in our price list, brochure and or website. If, by mistake, we have under-priced an item or service, we will not be liable to provide that item to you at the stated price provided that we notify you before we despatch the item concerned or, in the case where we are not despatching an item, within 2 working days of our acceptance of your order and we may cancel your order provided we refund you any payments you have made. You may agree the correct price in which case we will proceed with your order. In the unlikely event that an item has been over charged a full refund of the difference will be given.

We reserve the right to change our prices. Please note prices issued in the latest price list or on our website supersede any prices set out in these terms and conditions if they are different.

Prices listed for wines are quoted per bottle (or per case at times), unless otherwise stated and include prevailing tax at 7%. A case is equivalent to 12 x 75cl. bottles, 6 x l50cl magnums, 24 x 37.5cl. half bottles, 12 x 50cl. imps, 36 x 25cl. quarter bottles.

Prices are subject to currency and market fluctuations, changes in duty and GST as well as stock remaining unsold. The case bottle price shows the discount available when wines are bought by the unmixed case. If any other currency is stated, this is subject to currency fluctuations and is an indication only.

How to Pay
We accept Visa, Mastercard, American Express or cheques payable to `Hermitage Wines Pte Ltd’. Orders may be delayed by transfers of money or credit card authorisations not being confirmed by the respective banks. Please note that it is the customer’s responsibility to contact their bank to speed up this process if the order is required urgently. Credit cards are always debited in SGD. Please note that payment will be taken in full at the time of ordering.


The rates hereunder apply to per delivery per location:
From Monday to Friday, from 10am to 5pm: A Delivery Fee of S$20+ per location will be applied and waived for orders of S$500+ and more. An extra fee of S$30+ will be applied for any urgent delivery requests, for any amount spent.

On Saturday, we deliver from 10am to 1pm: A delivery fee of S$50+ per location will be applied and waived for orders of S$2,000+ and more.
An extra fee of S$50+ will be applied for any urgent delivery requests, for any amount spent.

We require a 24hrs in advance notice, or it will be classified as urgent delivery; cut off time for next day delivery is at 12 noon the day before.

We reserve the right to charge for re-delivery of orders that have not been completed due to incorrect address information being supplied by the customer. Whilst we make every effort to deliver all your goods in the agreed time, we will not be liable if we fail to do so in part or in full due to circumstances beyond our control.

Quality Guarantee
We are committed to providing our customers with an unsurpassed level of service and are equally committed to ensuring we provide a safe and legal product. If a wine is corked or faulty we will offer a replacement or credit on the return of the bottle in question. Many wines are sold to drink young so we offer a simple drinking guide to help clarify the optimum drinking time of all our wines. If a wine has been kept too long or stored inappropriately, we may not be able to offer a refund. If you believe a wine to be faulty please contact us on +65 64381120 or email us at hermitage@hermitagewine.com we will be happy to make arrangements to have the wine collected and tested.

Receipt of Goods
Deliveries should be signed for as `Not Examined’ and you should inspect the goods as soon as possible and notify us immediately of breakages or wine shortages. We are unable to guarantee credit or replacements unless we are notified within 2 days of delivery of the order. Please be aware that multi-case orders can become separated. If you will not be at the delivery address at the time of delivery and wish us to leave your order in a safe place, please advise us. Contact us on +65 64381120 or email us at hermitage@hermitagewine.com

All wines and spirits and other goods are subject to availability. When selecting the wines or other goods for our price list we try to ensure that they will remain available throughout the life of the list. However, some items will inevitably go out of stock and we therefore reserve the right to select and deliver to you a substitute (of equal or higher value) to the wine you have ordered, to avoid delay in the delivery of orders. If we are unable to supply a particular item, or do not supply a substitute, we will not be liable to you except to ensure that you are not charged for that item.

All wines and spirits or other goods ordered remain the property of Hermitage Wines until payment is received in full.

On occasion, and in our sole discretion, we are prepared to offer you a wine brokerage service where we will seek third party buyers for your wine. If we agree a sale of your wine to a third party we will purchase your wine from you and then sell it on to the third party. Our purchase from you will be conditional upon the third party purchasing and completing the purchase of the wine from Hermitage.

In agreeing to Hermitage broking terms, you are authorising Hermitage o have a two week exclusivity on being able to offer the wine for general sale. We will agree a price we will pay you for the wine. If we sell the wine to a third party within the two week exclusivity period, then our purchase from you will be deemed to have occurred immediately before our sale and, the sum agreed payable to you will be paid within 20 working days of the receipt by us of the proceeds of our sale to the third party. If the wine has not been sold within two weeks, Hermitage will contact you to discuss a renewal of the period and/or a price adjustment or the return of the wine to you or storage of the wine.

The purchase and resale of your wines is conditional on their safe receipt (at your expense) into Hermitage premises and that the condition of the wines is, in the opinion of Hermitage, as agreed and suitable for resale. Typically, if you are offering wines for broking from outside Hermitage’s storage facility then the wines must be in original wooden case (OWC) and in good condition.

Where payment is withheld by the purchaser and goods are to be returned (either by the purchaser or at your request prior to the sale, or where the wines can not be sold), transportation will be at your expense using Hermitage’s standard delivery charges.

Cancellation of orders
Subject to the specific cancellation provisions below in relation to specific services, orders for goods (to be delivered) may be cancelled within 7 working days provided goods have not been delivered. A full refund will be offered only when request to cancel is received in writing. Any cancelled order will be refunded within 30 days.

En Primeur Cancellations
Wines ordered through our en primeur service can only be cancelled within 7 days of placing the order. A full refund of the purchase price of the wines will be given on receipt of formal notification in writing of cancellation of the order. Due to the unique nature of En Primeur sales we regret that orders cannot be cancelled after this time.

Wine Tasting & Dinner Tickets
In the event of cancellation, Hermitage will not refund any tickets being paid in full. However customers are welcomed to exhange the cancelled ticket with wine of equal or higher value and to top up the difference if the wine cost exceed the ticket value.

Returns of Wines
Wines sold are not returnable/refundable. We will, at our discretion, consider the replacement of the remaining unopened bottles of any case sold, where the wine is not in drinkable condition.

Hermitage is pleased to exchange any corked wines provide all the following conditions are met:
1. Wines have to be purchased from Hermitage outlet and not more than 2 days (48hours) before.
2. Corked bottle to be brought back to hermitage for inspection and verified by shop manager to be in undrinkable condition.
3. Original receipt presented during the exchange.

Verification Checks
To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act.

All information revealed through such checks shall be used by us in accordance with our Privacy policy although we may refer any information which appears to be fraudulent or unlawful to relevant third parties such as police or other enforcement authorities, banks, credit card companies as may be appropriate.

Customers’ Private Reserves
Wines purchased from Hermitage can be stored (by the complete unmixed case) in our cellars and are recorded in the customer’s own name separately from Hermitage’s stock. The cost is charged per dozen bottles (75cl) or part thereof (or the equivalent in other sizes) and is payable per annum in advance. Contact us for information on current charges. A pro-rata monthly charge is made to enter wines into Private Reserves at the time of purchase to cover the initial period; thereafter the annual charge is payable in advance. Hermitage Wines reserves the right to increase the annual charge without prior notice.

Hermitage standard delivery charge and policy applies when withdrawing stock, We require 3 working days’ notice for duty paid wines or 5 working days notice for bonded reserves. We reserve the right not to deliver if the request is to deliver a split case or single bottles.

If you transfer the ownership of wines or request the physical transfer of wines (in either case where the wine is bonded) an administration charge (per product) will be made. Contact us for details.

We may terminate your cellarage upon not less than 3 months prior notice to you expiring at the end of the relevant rental year. In such event you agree to collect your reserves or provide us with delivery details within 7 working days of the expiry of the relevant rental year. If you fail to do so then, in additional to our right of sale for non payment (see below) we reserve the right to dispose by sale or otherwise your Reserves which have not been collected or where no instructions for delivery have been received. We shall have the right to deduct from the proceeds of sale any monies you owe us and will send you the balance subject to receiving your instructions to do so. We are not obliged to add interest to the balance.

Insurance: Customers’ Private Reserves are insured at our estimate of the replacement market value. We accept no liability should our estimate be incorrect.

Non-Payment. Please note that all storage charges are payable annually in advance and, in the event of non-payment, within 30 days from the date of the rent invoice sent to the customer’s last known address. We reserve the right to sell at our discretion some or all of the customer’s wines and spirits and to deduct from the proceeds of sale all outstanding storage charges and any costs incurred in connection with the sale. The balance of the proceeds of the sale will be retained pending receipt of the customer’s written request for payment.

Third party beneficiaries: Irrespective of whether the wines in your reserve have been bought for a third party or ownership is actually or beneficially transferred to that third party (whether related to you or not) and whether or not we have been informed of this, you, and only you, shall be our client in respect of your reserves and shall be solely responsible for all payments and for providing all instructions in relation to the reserve. You hereby agree to indemnify us against all and any liability, losses, expenses and costs arising from any claim of whatever nature made by such third parties and incurred by us in exercising our right of sale or disposal, or refusing to act upon such third parties’ instructions or otherwise.

For any further advice, please contact the Hermitage team
• Tel: +65 6438 1120 or +65 6272 2013
• Fax: +65 64384243 or +65 6272 2061
• E-mail: hermitage@hermitagewine.com

Other services, special offers etc
From time to time Hermitage Wines may offer other services, special offers, discounts, promotions etc together with services not specifically referred to in these terms and conditions. Such matters shall be subject, in addition to these terms and conditions, to specific terms and conditions relating to such matters. By taking the service or special offers, discounts, promotions you agree to be bound by such additional terms and conditions.

Sales Enquiry & Customer Service Retail Outlet +65 6438 1120
Commercial Office +65 6272 2013
Operating Hours
Retail - 10am to 7pm
Mon. to Fri. Closed on Weekends & PH
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